7.1. GENERAL

7.1.1. We strive to deliver products purchased from Freshlymade.shop in excellent condition and in the fastest time possible. A minimal shipping charge will be applicable to all orders or for few items there is no shipping charge at all.

7.1.2. Products will be shipped to the address designated by you, if applicable, provided that the address is complete. All transactions are made pursuant to a shipping contract and as a result, the risk of loss and title for the products pass to you upon delivery to the carrier.

7.1.3. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order. The delivery will not be redirected/redelivered to any other address in any circumstance.

7.1.4. The selected product will be delivered only in the city it is mentioned as “available” on this website.

7.1.5. Freshlymade.shop shall not be held responsible for damage to products after delivery.

 

7.2. FAIR USAGE POLICY

7.2.1. We always strive hard to provide the best experience to our customers. However, we have noticed that a few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items.

7.3. DELIVERY

All orders placed on Freshlymade.shop are dispatched through other courier partners.

7.4. CHANGE OF ADDRESS FOR DELIVERY

You can change your order’s shipping address before we’ve processed it by getting in touch with our customer care representatives. Extra charges (if applicable) shall be levied.

7.5. DAMAGE OF PARCEL

Kindly reach out to us for pilferage/leakage/tampering within Forty Eight (48) hours of delivery, failing which the claim will not be entertained. Whilst we investigate, you are requested to please make note of the below points:

* Please do not use the item for which the claim is being raised.

* You may be required to furnish information like a short description of the case (a few questions will be asked to help us understand the scenario).

* The snapshots of the packet and other boxes (if any). Try to cover the sides that look tampered/damaged.

* The refund for prepaid/cash on delivery orders will be done after the investigation. You may not be liable for a refund if he/she falls in any of the scenarios stated below:

– Failure to provide adequate information about the case.

– Failure to provide snapshots of the packet and box (if any).

– If a pilferage/leakage delivery was received, claims must be made the same day.

– You must not dispose off the packaging for 3–4 days post-delivery. We might need to pick up your package for investigation at our end.